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Soft Skills can be just as important as technical skills when it comes to getting a new job, or advancing in your career.

STEM skills are important to many healthcare careers, although the skill level needed varies widely with each career.

Cultural Competence

Cultural and linguistic competence is a way of acting and thinking (both as an individual and as a company) that allows you to work effectively with people of different cultures than yours.

Culture means language, thoughts, actions, customs, beliefs, values and institutions of racial, ethnic, religious, or communities.

Competence means being able to function effectively as an individual and an organization.

Why is it important?

Cultural competency is very important to make sure that people all get the same quality of healthcare. It is also a way to stop discrimination against some groups or communities.

It’s also a way patients and doctors can come together and talk about health without cultural differences making the conversation difficult.

Quite simply, healthcare workers and companies that are “culturally competent” provide better care to their patients.

Did you know? Culture and language may influence:

  • What people believe about health and healing
  • How illness, disease, and their causes are understood
  • How patients/consumers feel about their healthcare providers
  • Decisions caregivers make regarding treatment

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Springfield, MA 01103
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An Initiative of

This website was funded in part by Workforce STAT (Skills, Talent, Awareness, Training): Transforming Regional Capacity for Healthcare Education, Grant # CB18820. Workforce STAT was a $1.66 million Community Based Job Training Initiative through the U.S. Department of Labor. The website is also funded in part by a Healthcare Skills Gap Partnership grant through the Executive Office of Labor and Workforce Development. The grant program was funded by the American Recovery and Reinvestment Act and administered by Commonwealth Corporation.