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Personal skills and attitudes that can help you get ahead in healthcare

Western Massachusetts healthcare employers need more than technical skills. They are looking for a reliable workforce that cares about patients, the community and the work of the organization.

Professional traits that are particularly important to healthcare employers are:

  • Dependability and Reliability: Healthcare is a very team-oriented profession, and even people who you don’t see are depending on you and your work.
  • Integrity: There are high standards for acceptable behavior in healthcare, and both patients and co-workers need you to be ethical, fair and responsible for your actions.
  • Adaptability and Flexibility: Healthcare changes rapidly, so you need to keep up with changes in the industry, changes in technology and changes in procedures that keep patients safe and healthy.
  • Interpersonal Skills:¬†Good communication skills as well as concern and respect for others are all key to being both a team player and being effective at your job – even if you aren’t dealing directly with patients.
  • Compassion: In healthcare, you are often seeing patients at their worst. Staying calm and compassionate towards patients is important, even when they are difficult or the situation is tense.


1441 Main Street, First Floor
Springfield, MA 01103

The REBHC is an Equal Opportunity Employer/Program, auxiliary aids and services are available upon request to individuals with disabilities, Verizon Telephone Relay Service: TDD/TTY: 1-800-439-2370 Voice: 1-800-439-0183

An Initiative of

This website was funded in part by Workforce STAT (Skills, Talent, Awareness, Training): Transforming Regional Capacity for Healthcare Education, Grant # CB18820. Workforce STAT was a $1.66 million Community Based Job Training Initiative through the U.S. Department of Labor. The website is also funded in part by a Healthcare Skills Gap Partnership grant through the Executive Office of Labor and Workforce Development. The grant program was funded by the American Recovery and Reinvestment Act and administered by Commonwealth Corporation.