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Cultural Competence is a way of acting and thinking that allows you to work effectively with people of different cultures than yours.

Soft Skills can be just as important as technical skills when it comes to getting a new job, or advancing in your career.

Interpersonal Skills

Interpersonal Skills

In today’s healthcare industry, no one can provide care on their own. This video talks explains the importance of teamwork and how it affects patients in today’s healthcare system.

Interpersonal skills that healthcare employers are looking for include:

Demonstrating concern for others

  • Show sincere interest in others and their concerns
  • Demonstrate sensitivity to the needs and feelings of others
  • Look for ways to help people, and pitch in to help others

Demonstrating insight into behavior

  • Recognize and correctly understand what other people are doing
  • Show insight into the actions and motives of others
  • Recognize when relationships with others are strained

Maintaining open communication

  • Encourage others to approach you with their problems and successes
  • Establish a high degree of trust and credibility with others

Respecting diversity

(a part of “Cultural Competence“)

  • Demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others
  • Value diversity of people and ideas
  • Deal with a wide range of people with flexibility and open-mindedness
  • Listen to and consider others’ viewpoints
  • Work well and develop effective relationships with diverse personalities

MassHire Hampden County Workforce Board

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Springfield, MA 01103

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