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Western MA Fast Facts

Education Requirements: Certificate

Hampden County:

  • Number of Workers: 2,870
  • Entry Wage: $17.72/hour
  • Experienced Wage: $21.63/hour

Franklin/Hampshire Counties

  • Number of Workers: 980
  • Entry Wage: $17.27/hour
  • Experienced Wage: $22.62/hour

Occupational Employment and Wages Statistics, May 2025, EOLWD

Certified Nursing Assistants (CNA)

CNAs help patients perform the basic day-to-day tasks, especially personal care tasks.  The majority of job opportunities for nursing assistants are working with the elderly. 

🩺 Certified Nursing Assistants (CNAs)

Certified Nursing Assistants (CNAs) are essential members of the healthcare workforce, particularly in Western Massachusetts where the demand for elder care and disability support continues to grow. CNAs provide hands-on care and support for patients, often serving as the primary caregivers in long-term care and residential settings. This entry-level healthcare role is both rewarding and physically demanding.

CNAs may also be referred to as Patient Care Technicians (PCTs) depending on the healthcare setting, especially in hospitals where additional training may be required.

🩹 What CNAs Do

Certified Nursing Assistants typically:

  • Assist patients with personal care needs, including bathing, toileting, dressing, feeding, grooming, and mobility
  • Help move patients safely (e.g., transfers from beds to wheelchairs)
  • Monitor patients’ conditions and report changes to the nursing team
  • Support nurses in routine clinical care, including taking vital signs
  • Provide comfort, dignity, and emotional support to patients and their families
  • Work in rotating shifts, including evenings, nights, weekends, and holidays—offering flexibility and opportunities for shift differentials

💼 Where CNAs Work

CNAs are employed in a wide range of healthcare settings, including:

➡ Job listings available at: MassHire Job Quest

🎓 Education and Training Requirements

To become a CNA in Massachusetts, candidates must:

  • Have a high school diploma or GED
  • Complete a state-approved certificate training program that includes coursework in healthcare terminology, safety, infection control, emergency procedures, patient rights, and hands-on care
  • Pass the Massachusetts Nurse Aide Competency Evaluation for certification
  • Free Training

📝 Many CNA programs also include Home Health Aide (HHA) training, allowing graduates to pursue additional employment options in home-based care.

🧠 Skills and Qualities for Success

Effective CNAs are:

  • Compassionate: Able to provide care with kindness and sensitivity
  • Reliable: Trusted to arrive on time and perform care consistently
  • Strong communicators: Able to relay critical information clearly to patients and the healthcare team
  • Physically capable: Able to lift, transfer, and support patients, and remain on their feet for long shifts
  • Detail-oriented: Able to monitor changes in a patient’s condition and follow protocols accurately

🧭 Professional Resources

🔄 Related Career Pathways

Becoming a CNA can be a stepping stone to other healthcare careers. With additional training or education, CNAs may transition into:

Updated: June 4, 2025

 

MassHire Hampden County Workforce Board

1441 Main Street, First Floor
Springfield, MA 01103
413-233-9856

The MassHire Hampden County Workforce Board is an Equal Opportunity Employer/Program, auxiliary aids and services are available upon request to individuals with disabilities, Verizon Telephone Relay Service: TDD/TTY: 1-800-439-2370 Voice: 1-800-439-0183